{"id":237,"date":"2022-01-07T21:12:00","date_gmt":"2022-01-07T21:12:00","guid":{"rendered":"https:\/\/www.confiebpo.com\/knowledge-center\/?p=237"},"modified":"2022-07-18T21:29:29","modified_gmt":"2022-07-18T21:29:29","slug":"reasons-to-consider-bpo","status":"publish","type":"post","link":"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/reasons-to-consider-bpo\/","title":{"rendered":"4 Reasons To Consider BPO For Your Business"},"content":{"rendered":"
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Many leading U.S. companies in industries as diverse as financial services, manufacturing, retail, e-commerce, healthcare, and many others increasingly turn to business process outsourcing (BPO). They do it to contain costs, improve productivity and efficiency and gain other advantages.<\/p>\n

At\u00a0Confie BPO<\/a>, we\u2019ve identified four leading reasons why your company should consider adopting BPO as a winning strategy. But let\u2019s start with a basic definition.<\/p>\n

What is BPO?<\/h2>\n

Business process outsourcing<\/a>\u00a0is a practice by which a company assigns one or more departmental responsibilities that are outside the company\u2019s core strengths to a third party. The idea is to rely on the expertise of the outside service provider to execute the day-to-day activities in these non-core departments or disciplines. By doing this, the client company can then concentrate its expertise in the areas it knows best and where it\u2019s likeliest to find success.<\/p>\n

The BPO service provider is expected to have state-of-the-art processes and technologies and highly trained talent in place, enabling it to reach a higher level of accomplishment than the client company could hope to achieve on its own.<\/p>\n

Why Should Our Company Consider a BPO Relationship?<\/h2>\n

At Confie BPO, we\u2019ve identified four key ways that a company like ours can add value to clients in many industries.<\/p>\n

1. Your Team Can Focus on What You Do Best as an Enterprise<\/h2>\n

If you\u2019re an accounting firm, your people are adept at reaching accounting solutions for your clients. As a technology innovator, your focus is on the advanced solutions that improve the lives or operations of your clients. If you manufacture steel or run a retail or e-commerce business,\u00a0that\u2019s<\/em>\u00a0what your workforce really understands. Anything else might be secondary in expertise and attention.<\/p>\n

The point is, your company has gotten really good at a limited menu of core activities. It\u2019s some of those\u00a0non-core responsibilities<\/a>\u00a0that you might not handle as well \u2014 or even want to address in-depth. In fact, your operation might lose money through poor decision-making in weaker areas of understanding.<\/p>\n

If you know banking, how much do you really know \u2014 or want to know \u2014 about\u00a0call center<\/a>\u00a0operations? How much time and cost does your bank wish to invest in hiring, training, supervising, incentivizing, and advancing your call center staff? And how many bank customers do you want to lose if you mismanage your workforce or day-to-day activity in this peripheral area of functionality?<\/p>\n

A good BPO partner has expertise in areas ranging from customer service\/call center operations to inbound\/outbound sales, lead generation and direct response marketing to tech support, human resources, and back-office processing, among many other areas of specialization that might be well beyond the key knowledge areas of your business.<\/p>\n \r\n \r\n \"team\r\n <\/picture>\r\n\r\n

2. A BPO Partnership Can Save Your Company Money<\/h2>\n

A good BPO service provider has already invested heavily in state-of-the-art technologies, innovative processes, and procedures, and advanced training in multiple business functions.<\/p>\n

That means that your company\u2019s BPO partnership can result in\u00a0cost savings<\/a>\u00a0through enhanced productivity and efficiency in areas outside of your immediate concern. At the same time, your team\u2019s greater concentration on what they do best lets you boost bottom-line results in those core areas.<\/p>\n

3. The Relationship Lets You Extend Your Reach through 24\/7 Responsiveness<\/h2>\n

Again, let\u2019s take call center operation as an example. If your service area spans multiple time zones, do you want to manage a second and third shift to enable round-the-clock customer response?<\/p>\n

Probably not. But your BPO partner can increase your responsiveness to your entire customer base by handling your customer response for you. Day and night. Weekends and holidays if that\u2019s part of your service contract.<\/p>\n

Not just in your call center operation, either. Your IT, payment processing, claims services, and perhaps several other critical operations can\u2019t always stop when your employees go home for the day. Those departments don\u2019t have to close down if your BPO service provider is on the job. That\u2019s a key\u00a0competitive advantage<\/a>\u00a0in many industries today.<\/p>\n

4. Your Company Can Keep Rolling Smoothly in the Face of Today\u2019s Hiring Challenges<\/h2>\n

Human resource managers are living in difficult times right now. Companies today are in constant need of quality job candidates in virtually every field of expertise. Hiring and keeping good people has never been more challenging. You need all the help you can get.<\/p>\n

With a BPO operation at your side, you\u2019re able to hand off hiring and maintaining a strong workforce and operations in certain departments \u2013 letting you concentrate on finding the top talent for your core business.<\/p>\n

It\u2019s a matter, once again, of more narrowly focusing your time, talent, and energy to the areas where your company can make a profitable difference \u2014 and outsourcing the rest to a highly competent and proven third party.<\/p>\n

Consider Us as Your BPO Partner<\/h2>\n

At Confie BPO, we\u2019ve supported clients in financial services, technology, retail and e-commerce, telecommunications, media and entertainment, logistics and supply chain, and real estate. We succeed and build our reputation by maintaining a focus on sustaining diverse operations in these and other industries.<\/p>\n

Our expertise includes:<\/p>\n