{"id":290,"date":"2021-11-12T22:52:00","date_gmt":"2021-11-12T22:52:00","guid":{"rendered":"https:\/\/www.confiebpo.com\/knowledge-center\/?p=290"},"modified":"2024-05-08T18:37:32","modified_gmt":"2024-05-08T18:37:32","slug":"how-bpo-can-help-reinvent-retail-processes","status":"publish","type":"post","link":"https:\/\/www.confiebpo.com\/knowledge-center\/bpo-benefits\/how-bpo-can-help-reinvent-retail-processes\/","title":{"rendered":"How BPO Can Help Reinvent Retail"},"content":{"rendered":"
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Before\u00a0business process outsourcing<\/a>,\u00a0or BPO, business owners had to do it all. Anything that needed\u00a0doing, they either\u00a0did\u00a0themselves or hired\u00a0someone to do it and then provided\u00a0all the materials, training, oversight, and supervision.<\/p>\n

Thankfully, BPO is reinventing retail by taking a lot off the plates of business managers,\u00a0while allowing them to make sure everything gets done to their specifications. Let\u2019s look at how BPO is\u00a0changing retail<\/a>\u00a0for the better and how\u00a0Confie\u00a0is making that happen.<\/p>\n

BPO at\u00a0Confie<\/h2>\n

Retail businesses grow\u00a0in different ways and at different stages. One year, you may feel like you have everything in place, and then enough prosperity comes your way that you are scrambling to keep up with sales and back-office support.\u00a0Confie\u2019s\u00a0business process outsourcing can provide you with\u00a0solutions<\/a>\u00a0to help you delegate what you need when you need it.<\/p>\n

Confie\u2019s\u00a0BPO division has over 1,000 staff members, most of whom are bilingual in English and Spanish. By keeping our 24\u00d77 facility just over the border in\u00a0Tijuana, we are close,\u00a0yet much less expensive than other subcontractors. We provide state-of-the-art equipment, business security, and business continuity. We\u2019re\u00a0here to partner with you and protect your business and your customers no matter what happens.<\/p>\n

You Can Delegate Customer Service Calls<\/h2>\n

Retail customers\u00a0sometimes need to call your company, and you need to make sure they receive excellent service. After all, keeping your\u00a0customers<\/a>\u00a0happy is the bedrock of your business. They need to be satisfied with the quality of your products and services and know that if they have a question or a concern, they can reach out to your company and\u00a0trust\u00a0you will be there to help them.<\/p>\n

That\u2019s where\u00a0Confie\u2019s\u00a0BPO services come in. We study your products and services\u00a0and learn\u00a0how they work. We understand the features they have and the benefits you want to sell. Whether your customers need help walking through how to use a specific product or service or have a concern or complaint to raise, making sure their calls are attended to with care and speed is of paramount importance.<\/p>\n

You Can Delegate Technical Support<\/h2>\n

Let\u2019s face it. No one likes to contact\u00a0technical support<\/a>. If you need to contact them, you have already experienced a problem or at least a question you can\u2019t answer. That\u2019s why\u00a0Confie\u2019s\u00a0BPO services for technical support is such a great partner to have. Your customers can reach us from anywhere in the world, and we are open every hour of every day. We are available by phone, email, text, and live chat for everything from answering questions to complex troubleshooting of network problems. We make sure that the IT representatives helping your company are highly-trained professionals who can handle whatever is needed.<\/p>\n

You Can Delegate Lead Generation<\/h2>\n

Confie\u00a0can help you\u00a0expand your market reach by\u00a0providing\u00a0you\u00a0with\u00a0good leads. Let us do the heavy lifting for you. Clients use\u00a0Confie\u2019s\u00a0BPO services to find new\u00a0leads<\/a>\u00a0in all kinds of ways: building brand awareness, list building, new sales, and upselling\/cross-selling current customers. We\u2019ll use the methods you prefer to find leads, whether that\u2019s prospecting by phone,\u00a0using customer surveys, opinion polls, and online advertising\u00a0\u2013\u00a0or working with existing or aging leads to generate business.<\/p>\n

You Can Delegate Inbound and Outbound Sales<\/h2>\n \r\n \r\n \"african\r\n <\/picture>\r\n\r\n

Yes,\u00a0Confie\u00a0can help you\u00a0sell<\/a>\u00a0your products and services, too, through our BPO services. We can take orders for you, help you acquire new customers, nurture existing customer relationships, and help you track customer-buying patterns so we can use data science to predict what product or service will appeal to your customers next\u00a0\u2014\u00a0and then reach out and offer it to them at the opportune time.<\/p>\n

We also offer B2B and B2C sales. We can provide you with a dedicated sales team. Our agents\u00a0will\u00a0work exclusively for your company, so they become seasoned professionals just for you.<\/p>\n

You Can Delegate Your Accounting and Collections<\/h2>\n

Some of the favorite tasks business owners use\u00a0Confie\u2019s\u00a0BPO services for include\u00a0keeping\u00a0the\u00a0books<\/a>\u00a0up to date, managing broader accounting, and taking care of those important but pesky collections. If you have looked into the cost of running an\u00a0accounting and collections department\u00a0in-house, you may have experienced sticker shock.<\/p>\n

CPAs can charge upward of\u00a0$125 to $400\u00a0per hour<\/a>, and keeping an entire department of professionals on staff with salaries and benefits can get pricey fast. And if you choose an in-house department, you can find yourself stuck with a \u201cone-size\u201d staff,\u00a0regardless of business ups and downs,\u00a0and, therefore, workflow ups and downs.<\/p>\n

At\u00a0Confie\u00a0BPO, we can save you money in several ways. As a\u00a0nearshore business<\/a>, we take advantage of the lower office space and labor costs just across the border. We\u2019re still close by \u2014 just a few miles south of San Diego with the professionals you need for the job. We also save you money from the simple fact that you can flex up or down with respect to the\u00a0types and quantity of services you need. With an in-house firm, you would have the entire process of hiring and training someone new (or the downside possibility of laying someone off). Let us provide you with freedom and flexibility instead.<\/p>\n

You Can Delegate Payment Processing<\/h2>\n

An efficient\u00a0payment processing operation<\/a>\u00a0is\u00a0like a smooth, well-maintained road. No one notices when everything works right, but if there is a pothole or an incorrect sign, it can be a major headache and cost you time, money, and reputation. You need money fast, and the same is true of accounts payable.<\/p>\n

Confie\u2019s\u00a0outsourcing (or, more accurately, near sourcing) can take over your payment operation, look for efficiencies that can be gained, and ensure that the quality you need is always there. We can make improvements for you by using business process mapping.<\/p>\n

Chances are, if you can delegate it, we can\u00a0help.\u00a0The face of retail is changing\u00a0\u2013\u00a0and\u00a0savvy business owners are changing, too. At\u00a0Confie\u00a0BPO, we\u2019ve invested the skill and knowledge to help you make the most of your business opportunities. Give\u00a0us a call today at 800-684-2BPO (2276)<\/a> or visit us\u00a0online<\/a> to find out how we can help.<\/p>\n

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