Save money without sacrificing quality.
Lower Your Costs with Call Center Services in Mexico
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Why Choose Confie for Your Outsourcing Needs in Mexico
Confie BPO is a leader in Nearshore Business Process Outsourcing. We specialize in optimizing non-core operations and delivering high-volume, high-quality voice and non-voice services. We’ve been recognized as the Best Call Center to Work for in Tijuana, Mexico—a testament to our culture, talent, and results.
Nearshore Advantage
Just 2 miles from the California–Mexico border and only 45 minutes from San Diego International Airport, making collaboration seamless.
A Modern, Inviting Workplace
Our 1,500-seat headquarters is designed for productivity and employee well-being, with comfortable workspaces and dedicated break areas.
Cost Savings
Outsourcing in Mexico delivers significant payroll savings compared to U.S.-based operations.
Cultural Alignment
Many of our bilingual agents were raised and educated in the U.S., ensuring natural communication and cultural compatibility with American customers.
About Confie BPO
Based in Tijuana, Mexico, we provide customer support and back-office solutions for the U.S. market. Our local teams collaborate closely with U.S. leadership to ensure service quality, compliance, and performance in line with Confie Group standards.
We’re committed to building a safe, engaging, and high-performing work environment—because happy employees deliver outstanding customer experiences.
Some key workplace practices include:
Mexico Customer Support Services
With Confie BPO, you gain flexible, cost-effective, and scalable solutions from a trusted near-sourcing partner. Our bilingual teams specialize in:
Business Process Outsourcing (BPO)
Streamline operations with support for scheduling, data entry, and payment processing and more.
Multichannel & Omnichannel Support
Seamless customer experiences across phone, chat, email, and social media.
Customer Service & Support
24/7 support services, delivered with empathy and efficiency.
Tier 1 & Tier 2 Technical Support
From simple troubleshooting to complex technical issues, our trained specialists protect your brand reputation.
Bilingual Support
English and Spanish language support, tailored to your customer base.
Outbound Services
Telemarketing, lead generation, market research, and surveys—customized for your growth goals.
How to Choose the Right BPO company in Mexico
Not all call centers in Mexico offer the same. Here’s what to look for when choosing your outsourcing partner:
Industry Experience
A provider who understands your market and customers.
Client Experience Standards
Look for proven results. Our Customer Net Promoter Score (CNPS) is 62.8%, compared to the industry average of 30%.
Security
A BPO company protecs sensitive information. We maintain compliance with PCI and HIPAA standards, serving 10+ compliant clients.
Scalability & Flexibility
Capacity to manage volume spikes, seasonal campaigns, and new product launches.
Mexico Call Center Services vs. Other Outsourcing Locations
| Mexico | US | India | Philippines | |
|---|---|---|---|---|
| Cultural/Linguistic Fit (U.S.) | Strong U.S. cultural alignment and bilingual talent | High | Barriers common especially in support roles | Compatible with Western clients facilitates the connection with clients. |
| Infrastructure & Tech |
Modern, U.S.-standard facilities | Meets U.S. norms | Less Consistent | Less Advanced in some cases. |
| Time-zone/ Distance |
Pacific Time Zone, just 2 miles from U.S. border | Closest alignment | 9+ hours ahead of U.S. | 12+ hours ahead of U.S. |
Connect With Us
Ready to see how nearshoring in Mexico can reduce costs and improve efficiency? Connect with a customer experience consultant today.