Note Regarding the Use of the Site by Persons Under Age 18: The Site is not directed to individuals under the age of eighteen (18), and we request that such individuals not provide Personally Identifiable Information through the Site. If you are under 18 years of age, you may browse our Site; however, you may not provide PII to us such as registering or making a purchase. If we discover that a person under the age of 18 has registered on the Site, we will delete such registration. If you are under 18 and want to make a purchase, please ask a parent or guardian to place the order for you.
This Privacy Notice outlines our information sharing practices to help you understand how we protect your privacy, when we collect and use information about you, and the measures we take to safeguard that information.
Collection of information
Freeway Insurance collects two basic types of information through the Site: “Personally Identifiable Information” (“PII”) and “Non-Personally Identifiable Information” (“Non-PII”) (collectively, “Personal Information”). Personally Identifiable Information is information that identifies you as an individual. Non-Personally Identifiable Information is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity.
Personally Identifiable Information: We collect PII about you in order to place insurance on your behalf or provide other products or services. The categories of PII that we collect about you may be from the following sources:
Information we receive from you on applications, forms, and questionnaires, including, but not limited, your occupation, current employer, address, birth date, marital status, driver’s license number, social security number, driving record, health conditions and information about your transactions with us, our affiliates, or previous insurers, such as your policy coverage, claims information, premiums, and payment history.
Non-Personally Identifiable Information: When you visit and interact with the Site, Freeway Insurance and third parties with whom we have contracted to provide services may collect Non-PII such as a catalog of the Site pages you visit. Non-PII is generally collected through the Site from five different sources: server log files, environmental variables, cookies, web beacons and other similar technologies and information that you voluntarily provide.
A. Server Log Files. Your Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited, as well as information about the websites visited before and after visiting the Site, the products and services viewed and links clicked on within the Site, information regarding your Internet Service Provider, and other standard server log information. We use your IP address, and the IP addresses of all users, for purposes such as calculating Site usage levels, helping diagnose problems with the Site’s servers, and administering the Site. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. If you access the Site via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID, location, and other similar mobile device data.
B. Environmental Variables. We and our service providers may also collect certain environmental variables, such as your MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version. These environmental variables are collected by most browsers, and can be used to optimize your experience on the Site.
D. Web Beacons. We and our service providers may also use so-called “web beacons,” “pixel tags,” “clear GIFs” or similar means (collectively, “Web Beacons”) in connection with some Site pages and HTML-formatted e-mail messages to, among other things, compile aggregate statistics about Site usage and response rates. A Web Beacon is an electronic image, often a single pixel (1×1), that is ordinarily not visible to Site visitors and may be associated with Cookies on the visitors’ hard drives. Web Beacons allow us to count users who have visited certain pages of the Site, to deliver branded services, to serve ads, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted e-mail messages, Web Beacons can tell the sender whether and when the e-mail has been opened.
E. Information That You Voluntarily Provide. We may also collect Non-PII (e.g., your geographic location, etc.) when you voluntarily provide such information to us. When such information is not combined with any PII, such information is considered to be Non-PII, as it does not personally identify you or any other user.
Additionally, we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. Such aggregate information is considered Non-PII for purposes of this Policy. Please note that if we combine any Non-PII with PII, the combined information will be treated by us as PII as long as it is so combined.
Use of collected information
Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non-PII with other third parties, for any purpose.
Data Retention: We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or allowed by law.
Information we disclose
We do not disclose PII we collect about you, as described above, to nonaffiliated companies to market products or services to you. However, we work with third parties who provide services including but not limited to website operation, payment processing and authorization, data analysis, transaction processing and fulfillment, client support, list enhancement and other administrative services. We may share PII with such third parties for the purpose of enabling these third parties to provide services to us. Such service providers may include client support specialists, webhosting companies, client data management and enhancement companies, payment processors, fulfillment companies (e.g., companies that process transactions or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to PII needed to perform their functions, but may not use such information for any other purpose. Our employees and service providers may be located in foreign jurisdictions, and your personal information may be subject to the laws of those foreign jurisdictions and/or accessible to law enforcement and other authorities.
We will not disclose medical information about you unless allowed by federal or state law or pursuant to your expressed written consent.
Updating, deleting, editing your personal information
You have the right, upon request to us, to access to and reproduction of nonpublic personal information about you in our possession. Additionally, you have the right, upon request, to correction, amendment or deletion of such nonpublic personal information, and, if we disagree with your request, to add your views to our records. In order to obtain your information or make such requests, or to report any suspected misuse of your information, you must call the toll-free number 800-684-2276.
If you would rather not receive marketing emails from us, please note that removal from our e-mail lists may take up to 7-10 days to be effective and removal from our postal lists may take up to 6 to 8 weeks to be effective. We will endeavor to comply with your request as soon as reasonably practicable and in accordance with applicable law. Please note that if you opt-out as described above, we will not be able to remove PII about you from the databases of third parties with which we have already shared PII as of the date that we implement your opt-out request. If you wish to cease receiving marketing-related e-mails from third parties, please contact such third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related e-mails.
Confidentiality and security
We protect your nonpublic personal information. Only employees who provide products or services to you will have access to such information. We maintain physical, electronic and procedural safeguards that comply with federal and state regulations to guard your nonpublic personal information.
The Site is controlled and operated by Freeway Insurance from the United States, does not intend to collect PII or Non-PII from residents of any country other than the United States, and is not intended to subject Freeway Insurance to the laws or jurisdiction of any state, country or territory. Your PII and Non-PII may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country. Freeway Insurance does not represent or warrant that the Site, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
We have security measures and tools, such as firewalls, in place to help protect against the loss, misuse and alteration of the information under our control. Freeway Insurance also uses Secure Sockets Layer (SSL) technology. SSL encrypts the data submitted to our Site so that only we can decode your information, so long as SSL is supported by your web browser and enabled when your information is submitted. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please notify us of the problem as soon as possible by contacting us at the phone number and/or e-mail address listed above. To safeguard your privacy, we need your help. When registering an account on the Site, please be sure to choose an account password that is difficult for others to guess, preferably a password you do not use on any other website or account, and never reveal it to anyone else. If you use a shared or public computer, DO NOT choose to have your login ID or password remembered and be sure to log out of your account completely every time you leave the computer. Also, please verify that your web browser has a secure connection to the Site before entering any PII and avoid including personally identifying information in e-mails to us (particularly credit card or banking information).
Your privacy rights
Some states permit their residents to request certain details about how their information is shared with third parties for direct marketing purposes. However, in such cases, a business may not be required to provide this information if it permits residents to opt in to, or opt out of, this type of sharing. If you are a resident of such states, Freeway Insurance may disclose your personal information to Affiliated Companies for their use in marketing to you unless you tell us not to. In order to opt out of mailings from Affiliated Companies, please call us at 800-684-2276 or write to us at Your Privacy Rights, 7711 Center Ave #200, Huntington Beach, CA 92647.
Do not track disclosure
Affirmative Agencies, Inc. dba AFA Claim Services, Aggressive Insurance Services, L.L.C. dba Bluefire Insurance Services, dba AFA Claim Services, All Star General Insurance Agency, Inc. dba Personable General Insurance Agency, Inc. dba Bluefire Insurance Services, dba AFA Claim Services, American Agencies Insurance Services, LLC dba Bluefire Insurance Services, dba AFA Claim Services, Cartel Marketing, Inc. dba Insure Express Insurance Service, Celestite Re, LLC, Confie Claim Services, Inc., dba AFA Claim Services, Confie Premium Finance, L.L.C. dba Buschbach Premium Payment Plan, dba Suburban E-Z Premium Payment Plan, Continental Insurance Services, L.L.C. dba AFA Claim Services, InsureOne Insurance Services America, L.L.C. dba Buschbach Insurance Agency, dba Western Sage Insurance Services, Driver’s Choice Insurance Services, L.L.C. dba Freeway Insurance, Freeway Insurance Services, Inc., Freeway Insurance Services of the Southwest, Inc. dba Oasis Insurance, dba Freeway Insurance, Freeway Insurance Services of Florida, L.L.C. dba Most Insurance, dba Freeway Insurance, Freeway Insurance Services of Massachusetts, L.L.C. dba Axiom Insurance Agency, Freeway Insurance Services of New Jersey, L.L.C. dba First Americano Insurance Agency, dba Royale Insurance, Freeway Insurance Services of New York, L.L.C. dba AA&J Insurance, dba J.N. Mason Agency, Inc., dba Parietti & Mcguire Insurance, dba Reynolds Insurance, Freeway Insurance Services of Texas, Inc. dba Baja Auto Insurance, dba Freeway Insurance, Freeway Managing General Agency, L.L.C. dba Texas Insurance Marketplace, dba Texas State Low Cost, dba Texas State Low Cost Insurance, dba Bluefire Insurance Services, dba AFA Claim Services, Freeway Insurance Services America, LLC dba USAgencies, dba Freeway Insurance, ISOpay, L.L.C, Multi State General Agency, Inc. dba Bluefire Insurance Services, dba AFA Claim Services, Multi-State Insurance Services, L.L.C. Realty Support Services, Inc. dba Realty Support Insurance Services, dba California Insurance Specialists, dba Wm K Lyons Insurance Agency, Sacramento Auto Insurance Center, Inc. dba Cost-U-Less Insurance Center, SSB Insurance Services, Inc. dba Seguros Sin Barreras Insurance Services, dba Seguros Sin Barreras, Star Canyon Insurance Services, L.L.C. dba Bluefire Insurance Services, dba AFA Claim Services, Statewide Insurance Specialists, Inc., Tejas Seguros, L.L.C. dba Bluefire Insurance Services, dba AFA Claim Services, The Keller Group, Inc. dba AA Insurance Services, dba Jem Insurance dba Lewiston Insurance Agency, dba Lockwood Agency, Inc., dba Schunke Insurance, dba Sprague Insurance, dba Bower Insurance, dba Bronkie Insurance Agency, Inc., dba Coppola Insurance Agency, dba C.W. Baker-Foltz Insurance Agency, dba Day & Read Insurance Services, James S. Sullivan Agency, Inc., Vern Fonk Insurance Services, Inc. dba Wagner Insurance, dba Blue Ridge Insurance, dba Freeway Insurance.