Claims Processing
Call Center Services

In order to be successful, your business needs Business Process Outsourcing (BPO) for insurance claims that is available 24/7 and won’t skip vital steps. Claims processing is an intricate process with established procedures. Whether your business needs to review medical claims, insurance claims or both, you must be able to depend on precise claims reviews, investigations, adjustments, and a final decision on acceptance or denial. Our call center services will streamline your business process, and you can choose from the many insurance offerings we provide.

You can confidently hand off lengthy and time-consuming tasks – or just some of them – to Confie BPO. Our trained agents will help you “claim” your time back for more important things.

With a Claims Processing Outsourcing You Can:

• Simplify Documentation
• Automation and Digitalization
• Define clear communication channels
• Standardized Processes
• Efficient Data Management
• And much more

From the first step of receiving the insurance claim and adjudicating it, to providing a detailed EOB to finishing up with a claims settlement, we’ve been doing this for many years. Our insurance call center services are built to save you time and money.

At Confie BPO, we go above and beyond with additional features such as our widely requested Third Party Administrator Services (TPA). We know there is a complex path to making sure that every claim is processed correctly. If claims are not handled with care, you’ll end up with unhappy customers or claims being paid that don’t meet your criteria. Through TPA Services, our skilled claims agents further ensure you have happy customers and properly processed claims.

Currently we cover nine major claims processing functions in out TPA wheelhouse:

• First Notice of Loss (FNOL)
• Spanish Translation Services
• Seamless Communication for Active Claims
• Claims Processing for Inactive Policies
• No Exposure Claims Processing
• Expert Appraisal Services
• Salvage Processing & Management
• Subrogation & Arbitration Services
• Back Office Administration Functions