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Insurance's Outsourcing Partner: Built for Compliance, Staffed for Scale

25 years of insurance operations expertise.
2,000+ bilingual nearshore agents outside San Diego.
PCI & HIPAA compliant.
Go live in as little as 30 days.

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Why Choose Confie for Your Outsourcing Needs in Mexico

Confie BPO is a leader in Nearshore Business Process Outsourcing. We specialize in optimizing non-core operations and delivering high-volume, high-quality voice and non-voice services. We’ve been recognized as the Best Call Center to Work for in Tijuana, Mexico—a testament to our culture, talent, and results.

Nearshore Advantage

Just 2 miles from the California–Mexico border and only 45 minutes from San Diego International Airport, making collaboration seamless.

A Modern, Inviting Workplace

Our 1,500-seat headquarters is designed for productivity and employee well-being, with comfortable workspaces and dedicated break areas.

Cost Savings

Outsourcing in Mexico delivers significant payroll savings compared to U.S.-based operations.

Cultural Alignment

Many of our bilingual agents were raised and educated in the U.S., ensuring natural communication and cultural compatibility with American customers.

Mexico Customer Support Services

With Confie BPO, you gain flexible, cost-effective, and scalable solutions from a trusted near-sourcing partner. Our bilingual teams specialize in:

Business Process Outsourcing (BPO)

Streamline operations with support for scheduling, data entry, and payment processing and more.

Multichannel & Omnichannel Support

Seamless customer experiences across phone, chat, email, and social media.

Customer Service & Support

24/7 support services, delivered with empathy and efficiency.

Tier 1 & Tier 2 Technical Support

From simple troubleshooting to complex technical issues, our trained specialists protect your brand reputation.

Bilingual Support

English and Spanish language support, tailored to your customer base.

Outbound Services

Telemarketing, lead generation, market research, and surveys—customized for your growth goals.

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How to Choose the Right BPO company in Mexico

Not all call centers in Mexico offer the same. Here’s what to look for when choosing your outsourcing partner:

Industry Experience

A provider who understands your market and customers.

Client Experience Standards

Look for proven results. Our Customer Net Promoter Score (CNPS) is 62.8%, compared to the industry average of 30%.

Security

A BPO company protecs sensitive information. We maintain compliance with PCI and HIPAA standards, serving 10+ compliant clients.

Scalability & Flexibility

Capacity to manage volume spikes, seasonal campaigns, and new product launches.

Connect With Us

Ready to see how nearshoring in Mexico can reduce costs and improve efficiency? Connect with a customer experience consultant today.

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