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877-643-1582

We are inbound & outbound premium call center specialists in Mexico.

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Let’s Transform Your Business with Confie BPO

Outsourcing Needs (Select all that apply)
Languages Needed

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  • +1,000
    Bilingual Agents
    (Advanced English Level)
  • 24/7/365
    Operations
  • 10+
    PCI and HIPAA Compliant
    Active Clients

Using Our Nearshore BPO Services Means You Can Leverage Your Resources

With our years of experience in nearshore BPO services and call center outsourcing, we employ our expert agents so you can focus your resources on your core competencies. Our resources provide:

  • Reduced Labor, Technology and Operational Costs
  • Superior English Speaking Skills and Strong Cultural Affinity
  • Multi-Channel Engagement and Gamification

Why choose Confie as your Call Center solution in Mexico?

Confie BPO is a leader in Nearshore Business Process Outsourcing. We specialize in improving non-core operational processes offering a variety of high-quality and high-volume voice and non-voice services and have been voted the best Call Center to work for in Tijuana, Mexico, for the last 3 consecutive years.

Very Close to the US

2 miles away from the CA - US Border. Only 45 Minutes from the San Diego Airport.

A Modern, Inviting Workplace

Our 1,500-seat capacity state‑of‑the‑art headquarters is designed to promote happy & productive workers.

Pay-Roll Savings

Wages can be up to 40% lower than those in the US.

Cultural Affinity

Many of our agents were raised & educated in the US School system.

Leaders in Business Process Outsourcing
Built for Every Industry

If you have a business process need - we can help. We provide customized solutions that allow our clients to achieve differentiation in their market. When you partner with Confie BPO services, we’ll streamline your business processes with cutting-edge technology.

Man with hands over family standing outside of their home representing protection

Insurance

A woman and her daughter hi-fiving a doctor

Healthcare

Businessman looking at stocks on his computer

Financial Services

A man holding a clip board or scanner

Retail

Man holding a phone next to a cell tower

Telecommunications

A technician pointing to his tablet with wires behind him

Technology

Woman holding up her cell phone at a concert

Entertainment

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Real Estate

Frequently Asked Questions

Once we have a clear understanding of your needs, we build a customized plan and then we help you integrate that plan seamlessly into your existing structure.

Several market factors in the United States, including the recent increase in the minimum wage, the rising cost of infrastructure and the ever-changing demand for new technology, has made the value of outsourcing more prominent than ever before.

Outsourcing will reduce labor costs, operational costs and technology costs. It eliminates the budget that would be necessary for recruitment and training. It also reduces the need to invest in office space, furniture, equipment, human resource functions and technology. The cost savings can enable a business to maintain lower rates, which will improve its competitive advantage in the market.

Outsourcing will not only save you money, but time as well – time that can be used to focus on growing and improving your business. A corporate executive’s time is best spent developing strategies in core business areas, not worrying about the day-to-day activities that keep the business running.

Outsourcing not only saves time for the executives, but it saves time overall. Confie BPO employees are experts in their respective areas and can handle projects more efficiently and effectively than an internal employee with limited training and lack of access to sophisticated technology.

Just like you are an expert in your industry, Confie BPO hires and trains experts in the operational processes that will improve your business outcomes. Confie BPO has helped complex organizations enhance efficiency, improve customer relationships and reduce costs for nearly 20 years. Confie not only excels at optimizing operations and achieving results for our clients, we have won numerous awards for our positive workplace.