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Photo of professional man at the office. Difference between kpo and bpo

What Is The Difference Between BPO And KPO?

Outsourcing has been a common business practice for many years. Businesses of all sizes and in all industries often outsource some of their business operations to save money and time. When searching for an outsourcing partner, you want to make sure the partner is trustworthy, skilled, and understands the needs of your business. As a business owner, there are two types of processes that you can choose from BPO and KPO.

What is KPO?

KPO stands for knowledge process outsourcing. KPO providers provide high-level services because the skills require a lot of technical knowledge and expertise. KPO services usually include market research, data analytics, financial research, competitive intelligence, technical content writing, and more. KPO services are more knowledge-based and specialized.

What is BPO?

BPO stands for business process outsourcing. BPO providers specialize in back-office processes such as data entry, collections, accounting, customer service, and marketing.

What Are the Main Differences?

diagram explaining that BPO is back office processes such as data entry and customer support Diagram that shows popular services of KPO that include analysis and research
Requires high level of education & expertise Requires specialized and on-going training
Insights driven Volume driven
Handles high-level processes Handles lower-level processes

Knowledge process outsourcing targets a specific type of customer. BPO companies cater to different types of businesses.

Which Outsourcing Process is Right For You?

Depending on the needs of your growing business, you may need just one or both. BPO helps companies grow by handling tasks that are repetitive and time-consuming. KPO also helps businesses grow by providing complex services that require a lot of time and concentration but result in measurable insights and manageable forecasts. If you are still unsure, you can call Confie BPO to speak to a knowledgable agent who can guide you in the right direction. We will go over our suite of services and discuss how they can help meet the needs of your business.

How Can Confie BPO Help Your Business?

We have over 20 years of experience helping companies reduce costs and improve customer relationships. Our nearshore facility is open all day, every day so that we can provide services to your customers when they need it. Our highly-trained, bi-lingual staff is ready to help your business grow. Call us today at 800‑684‑2276 to discuss all of your options.