When you choose the right company for business process outsourcing (BPO), both you and your customers will benefit. Here’s a quick list of the top reasons why having the right BPO for your call center can enhance your business’s success.
1. Your Customers Can Access You Anytime, Anywhere
These days, customers don’t want to wait around until business hours if they have a question. They want answers right away. With a quality BPO, you can get 24/7/365 service for all inquiries and concerns. Even better, when you choose Confie BPO for customer service, your customers will have access to email, SMS, chat, and phone support. They’ll be happier and more likely to stick with you in the long term.
2. You’ll Get More Leads
When a BPO provides lead generation services, it can help you curate new sales, upsell to existing customers, or build brand awareness for future sales. Why take time away from your already-business sales team? Our BPO can handle both business-to-consumer and business-to-business prospects, so you don’t have to fit this into your schedule.
3. You Won’t Have to Worry About Property Management
Hiring and managing your own call center team is just the tip of the iceberg. When you operate a call center on your own, you also need a facility to hold everyone. Confie BPO takes away this stress by procuring and managing all facilities for your BPO team. You’ll be able to save hundreds of workforce hours each year and make better use of the employees who would have been responsible for managing the facility.
4. You Can Hold on to More Customers
Customer retention requires a particular skill set. Phone operators need to be persuasive without being pushy. Confie’s BPO team has mastered the skill of convincing customers to stick with your business. When you save customers, you’ll make more money. Studies show that a 5% increase in customer retention can equate to a 25% increase in profit.