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The Benefits Of Outsourcing Technical Support

For people with small to mid-sized businesses, outsourcing IT support is generally more cost-effective. In-house IT staff have to be hired and trained, and that typically takes more time and resources than some small business owners may have. Outsourcing tech support can be beneficial because it boosts productivity, saves money and gives you, the business owner, more time to focus on running your business. Learn more about the benefits of outsourcing technical support.

Save Money

IT requires skill and expertise. As a business owner, you will have to pay for that skill and knowledge. An in-house IT administrator can cost anywhere from $60k – $90k depending on your needs and where you live. Any skilled and experienced network administrator will be expensive to hire. Also, there are additional costs on top of salary such as benefits.

Outsourcing can reduce these costs because you don’t have to pay for benefits, training, and education costs associated with full-time in-house IT positions. An IT provider is already trained and certified to handle your IT needs at a fraction of the cost.

Increased Productivity

Outsourcing IT means that you have more time to focus on other essential tasks. Your outsourced IT team is focused on providing technical support to your clients and customers while you and your team members are free to focus on sales, marketing, and operations.

Leverage Expertise

When you outsource your IT support, you are hiring IT experts who are highly-trained. You can rest easy knowing that your IT is in the hands of experts who will complete the tasks with a high level of proficiency.

Reduce Risk

When you hire a qualified company to outsource your IT services, they dedicate a lot of time and money to make sure IT systems and services are correctly executed. They take on and manage the risk for you.

Adapting to New Technology

Your IT provider has the best infrastructure in place and easily adapts to new and changing technology. Again, if you had in-house IT staff, you would have to pay for them to get training on emerging technologies. IT outsourcing providers participate in ongoing training and education to stay up to date on the most recent technology advancements.


Outsourcing service providers provide scalability, supporting the growth and expansion of your business.

Increased Coverage

An in-house IT team will need time off for vacation, company holidays, sick days, and more. An outsourced IT staff works around the clock to ensure that your company always has the coverage it needs.

High Quality of Service

When you hire an outsourcing partner, they have the experience to deliver the high quality of service that your business needs. An in-house IT team may need to be continually trained on how to do so.

Focus on Your Business

When you outsource your technical support, time can be devoted to building the brand, developing new ideas, improving customer service, or launching a new product or service. The possibilities are endless.

Strategic Consulting

The benefit of working with a company whose core competency is IT services is that they can help your business develop a strategy to implement in the future regarding the adoption of new technologies. They can counsel you on what’s working and what’s not working based on their experience with your customers and their experience in the industry. You want to work with a company that knows how to propel your business.

How To Outsource Technical Support

If you are a small-medium sized business owner and you are considering outsourcing your technical support, then consider Confie BPO. We have the team, knowledge, and infrastructure to help your business succeed. No task is too small or too big for us. We can do it all from answering phone calls, troubleshooting software issues, assisting with PC setup, and virus and malware removal.

For over 20 years, we have helped businesses improve productivity and save money. Let us do the same for you. We are located near San Diego in beautiful Tijuana with bilingual experts who are ready to work for you. Call us now at 800-684-2276.