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BPO in Real Estate

The Role of Call Centers and BPO in Real Estate

From setting appointments with prospective sellers to answering questions about the home-buying process, realtors are responsible for providing timely, accurate support to their clients. In order to grow and take on more clients, they must find a way to handle their customer support and other administrative duties at scale. 

Working with a trusted outsourcing partner to handle calls can empower real estate agents to grow their businesses and focus on expanding their core offerings. By exploring the key advantages of real estate call centers, you can learn how to provide a better experience for your clients while establishing your real estate business.

What are Real Estate BPO Services?

Business Process Outsourcing (BPO) services in the real estate industry can encompass a wide range of administrative tasks. Real estate BPO companies take over certain functions for your business so that you can streamline your overall operations. Here are just a few examples of tasks that real estate BPOs can handle:

  • Accounting
  • Payroll
  • Market research
  • Contract management
  • Listing management
  • Customer support

Along with these core tasks, BPO providers can also offer scalable call center services for real estate agents. Their trained call center agents provide prompt, knowledgeable service to current and prospective clients, helping real estate agents rapidly grow their customer base without sacrificing quality. Real estate call center services are quickly revolutionizing the real estate industry by helping real estate companies become more efficient, convert more leads, and boost their overall performance.

Understanding Real Estate Call Centers

As a real estate agent, you know that fielding phone calls can make up a significant portion of their your work. Real estate agents use phone calls as a tool for connecting with new customers and generating leads. At the same time, they need to be available to provide customer support to their current clients.

Real estate call centers allow realtors to outsource this aspect of their work. Instead of handling phone calls on their own, they can rely on a trained team of associates to handle everything from sales calls to customer inquiries. Here are a few of the ways real estate agents can use outsourced call centers to support their businesses:

  • Answering messages after hours
  • Cold calling
  • Generating leads for sales calls
  • Coordinating appointments with prospects
  • Answering questions from current clients

Benefits of Using a Real Estate Call Center


Deciding to outsource real estate call center services gives you the opportunity to focus on other aspects of your business while giving customers the on-demand support they need. Here are some of the key advantages of using real estate call center services to build your business.:

Improving Your Sales Funnel

Call centers are often known for customer service and technical support, but BPO call centers can also handle more advanced tasks, such as inbound and outbound sales calls. Quality BPO partners provide extensive training to their associates, so they can answer questions about the home buying and selling process to help you capture and convert more leads. They’ll be able to qualify your leads before moving them up the sales funnel.

Improving Efficiency

Outsourcing phone services allows you to efficiently handle calls at scale. Incorporating call centers into your workflow helps you streamline your overall operations and focus on the core elements of your business. Instead of disrupting your work by answering phones intermittently, you can trust your BPO partner to handle all of your incoming and outgoing calls.

Providing Convenient, On-Demand Support

Even if you have a large team to support you, it’s difficult to provide on-call support to all of your clients. By working with a call center, you can give your clients access to customer support even when you’re busy with another client or out of the office. Many BPO call centers can provide you with tools to offer round-the-clock support outside of your business hours, ensuring you never miss a call. 

Real estate call center outsourcing can also offer both classic phone support and online chat support, giving your customers multiple convenient ways to reach out.

Enhancing Real Estate Support through Outsourcing

At Confie BPO, we’re dedicated to providing growing real estate businesses with the support they need to thrive. Our extensive nearshore call center infrastructure empowers real estate agents to offer high-level support to clients and convert more leads — all while upholding quality customer service. 

Call us today at 800-684-2276 or reach out online to learn more about how Confie BPO can level up your real estate business.