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How BPO Can Help Reinvent Retail

Before business process outsourcing, or BPO, business owners had to do it all. Anything that needed doing, they either did themselves or hired someone to do it and then provided all the materials, training, oversight, and supervision.

Thankfully, BPO is reinventing retail by taking a lot off the plates of business managers, while allowing them to make sure everything gets done to their specifications. Let’s look at how BPO is changing retail for the better and how Confie is making that happen.

BPO at Confie

Retail businesses grow in different ways and at different stages. One year, you may feel like you have everything in place, and then enough prosperity comes your way that you are scrambling to keep up with sales and back-office support. Confie’s business process outsourcing can provide you with solutions to help you delegate what you need when you need it.

Confie’s BPO division has over 1,000 staff members, most of whom are bilingual in English and Spanish. By keeping our 24×7 facility just over the border in Tijuana, we are close, yet much less expensive than other subcontractors. We provide state-of-the-art equipment, business security, and business continuity. We’re here to partner with you and protect your business and your customers no matter what happens.

You Can Delegate Customer Service Calls

Retail customers sometimes need to call your company, and you need to make sure they receive excellent service. After all, keeping your customers happy is the bedrock of your business. They need to be satisfied with the quality of your products and services and know that if they have a question or a concern, they can reach out to your company and trust you will be there to help them.

That’s where Confie’s BPO services come in. We study your products and services and learn how they work. We understand the features they have and the benefits you want to sell. Whether your customers need help walking through how to use a specific product or service or have a concern or complaint to raise, making sure their calls are attended to with care and speed is of paramount importance.

You Can Delegate Technical Support

Let’s face it. No one likes to contact technical support. If you need to contact them, you have already experienced a problem or at least a question you can’t answer. That’s why Confie’s BPO services for technical support is such a great partner to have. Your customers can reach us from anywhere in the world, and we are open every hour of every day. We are available by phone, email, text, and live chat for everything from answering questions to complex troubleshooting of network problems. We make sure that the IT representatives helping your company are highly-trained professionals who can handle whatever is needed.

You Can Delegate Lead Generation

Confie can help you expand your market reach by providing you with good leads. Let us do the heavy lifting for you. Clients use Confie’s BPO services to find new leads in all kinds of ways: building brand awareness, list building, new sales, and upselling/cross-selling current customers. We’ll use the methods you prefer to find leads, whether that’s prospecting by phone, using customer surveys, opinion polls, and online advertising – or working with existing or aging leads to generate business.

You Can Delegate Inbound and Outbound Sales

african american man on a call in front of his laptop smiling

Yes, Confie can help you sell your products and services, too, through our BPO services. We can take orders for you, help you acquire new customers, nurture existing customer relationships, and help you track customer-buying patterns so we can use data science to predict what product or service will appeal to your customers next — and then reach out and offer it to them at the opportune time.

We also offer B2B and B2C sales. We can provide you with a dedicated sales team. Our agents will work exclusively for your company, so they become seasoned professionals just for you.

You Can Delegate Your Accounting and Collections

Some of the favorite tasks business owners use Confie’s BPO services for include keeping the books up to date, managing broader accounting, and taking care of those important but pesky collections. If you have looked into the cost of running an accounting and collections department in-house, you may have experienced sticker shock.

CPAs can charge upward of $125 to $400 per hour, and keeping an entire department of professionals on staff with salaries and benefits can get pricey fast. And if you choose an in-house department, you can find yourself stuck with a “one-size” staff, regardless of business ups and downs, and, therefore, workflow ups and downs.

At Confie BPO, we can save you money in several ways. As a nearshore business, we take advantage of the lower office space and labor costs just across the border. We’re still close by — just a few miles south of San Diego with the professionals you need for the job. We also save you money from the simple fact that you can flex up or down with respect to the types and quantity of services you need. With an in-house firm, you would have the entire process of hiring and training someone new (or the downside possibility of laying someone off). Let us provide you with freedom and flexibility instead.

You Can Delegate Payment Processing

An efficient payment processing operation is like a smooth, well-maintained road. No one notices when everything works right, but if there is a pothole or an incorrect sign, it can be a major headache and cost you time, money, and reputation. You need money fast, and the same is true of accounts payable.

Confie’s outsourcing (or, more accurately, near sourcing) can take over your payment operation, look for efficiencies that can be gained, and ensure that the quality you need is always there. We can make improvements for you by using business process mapping.

Chances are, if you can delegate it, we can help. The face of retail is changing – and savvy business owners are changing, too. At Confie BPO, we’ve invested the skill and knowledge to help you make the most of your business opportunities. Give us a call today at 800-684-2BPO (2276) or visit us online to find out how we can help.