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best BPO companies in USA

The 5 Top BPO Companies in the USA: Who’s Who in 2023

If you’re looking for ways to scale your operations or become more efficient, business process outsourcing (BPO) is one of the top tools at your disposal. Partnering with one of the top BPO companies in the USA can give you access to specialized expertise and tools without having to make a significant investment in your company’s infrastructure, keeping overhead costs lower. This list presents five companies with all-in-one solutions to your business needs and can easily complement your existing business model.

5 Best BPO Outsourcing Companies 

When looking for an outsourcing partner, start by researching companies that offer the core services you need. Some companies specialize in implementing tech tools, while others focus on providing customer support. Consider what your primary needs are, then look for a company that has the resources to support you in that area. To get you started, here’s a rundown of some of the best BPO companies in the USA and their offerings: 

Top BPO companies

1. Confie BPO 

Confie BPO is the professional services sector of Confie. Confie was founded in 2008 and now employs over 1,500 associates who are trained to support a wide range of administrative needs. Confie can effortlessly handle customer service and technical support tickets through its call center services. It also offers financial services such as accounting, billing, and invoicing support. Finally, Confie can support the sales arm of your business through lead generation and sales calls. 

Confie is known for its expansive call center that handles both inbound and outbound services for its partners. Its personal lines infrastructure helps companies pursue growth at scale, meeting the support needs of existing customers while increasing sales calls to bring in new leads. The call center team is primarily bilingual, helping you tap into new markets and overcome language barriers. 

Confie BPO Solutions Include: 

  • Customer service 
  • Technical support 
  • Accounting, billing, and invoicing 
  • Inbound and outbound sales calls 
  • Lead generation 
  • Data entry and administrative processing 
  • Claims management 

Confie BPO Supported Industries Include: 

  • Finance 
  • Healthcare 
  • Insurance 
  • Entertainment 
  • Telecommunications 
  • Retails 
  • Logistics 
  • Real estate 

2. Accenture 

Accenture began in the 50s as the consulting branch of Arthur Andersen, a prominent accounting firm. It launched as a separate business called “Andersen Consulting” in 1989 and officially rebranded to “Accenture” in 2001. Throughout its development, Accenture has provided high-quality consulting and professional services to companies in aerospace, life sciences, software development, automotive, and other tech-based sectors. Accenture’s BPO department now employs 219,000 people and provides professional services in areas such as finance, logistics, compliance, marketing, and talent acquisition. 

Accenture Solutions Include: 

  • Finance operations 
  • Compliance 
  • Recruiting and human resources 
  • Marketing operations 
  • Sales and customer support 

Accenture Supported Industries Include: 

  • Aerospace 
  • Life sciences 
  • Software development 
  • Automotive 
  • Telecommunications 
  • Finance 
  • Consumer goods 
  • Insurance 

3. Conduent 

Conduent is a popular provider of business services that launched in 2017 and now has over 60,000 employees. The Conduent BPO team specializes in large-scale outsourcing projects for both government and commercial teams, making their services ideal for enterprise-level clients in the healthcare, finance, manufacturing, and communications industries. For commercial partners, they provide customer support, claims administration, recruiting, accounting, and compliance services.

Conduent also provides specialty solutions for businesses in the transportation and government sectors to address their unique operational needs. Clients can rely on Conduent’s systems to process fines, determine eligibility for government programs, manage ticketing systems, and track community health issues. 

Conduent Solutions Include: 

  • Customer support 
  • Claims and administration 
  • Recruiting and talent management 
  • Accounting and compliance 

Conduent Supported Industries Include: 

  • Aerospace 
  • Automotive 
  • Media 
  • Manufacturing 
  • Government 
  • Insurance 

4. IBM 

IBM was founded in 1911 and employs almost 300,000 people. You may recognize the IBM name from its computer hardware and software offerings, but the company also provides outsourcing services. Along with standard services like sales and supply chain support, IBM provides a range of tech-focused solutions such as artificial intelligence, cloud computing, cybersecurity management, and application services management. 

IBM primarily serves clients in energy, finance, government, retail, and telecommunications. As a tech-focused business process outsourcing partner, IBM focuses on finding ways to incorporate innovative tech tools into their clients’ existing operations. 

IBM Solutions Include: 

  • Artificial intelligence 
  • Cloud computing 
  • Cybersecurity management 
  • Application services management 

IBM Supported Industries Include: 

  • Energy 
  • Financial services 
  • Retail 
  • Government 
  • Telecommunications 

5. Acquire BPO 

Established in 2005, Acquire BPO has 8,500 associates to support its outsourcing solutions. Acquire is known for offering customer support over the phone, chat, and email, giving clients several ways to connect with their customers. It provides back-office administrative support for facilities management, employee onboarding, bookkeeping, and document management. You can also work with Acquire to manage your software tools and implement AI automation into your business operations. 

Acquire takes a unique approach to outsourcing through a co-sourcing model that emphasizes flexibility and oversight. Acquire partners have access to their extensive business infrastructure while still having control over their day-to-day operations. 

Acquire BPO Solutions Include: 

  • Phone, chat, and email contact centers 
  • Back office administrative support 
  • AI business automation 

Acquire BPO Supported Industries Include: 

  • Banking 
  • Education 
  • Healthcare 
  • Media 
  • Technology 
  • Travel 

Uplift Your Business with the Right BPO 

Working with the right outsourcing partner empowers you to streamline the entire structure of your business. Confie BPO is a dedicated partner in your business development that can take charge of your administrative responsibilities, allowing you to focus on what really matters. You’ll be able to stay ahead of the competition while trusting that Confie is taking care of your critical day-to-day operation.  Curious about how the right outsourcing partner can transform your business success? Confie BPO is ready to support your team with a wide variety of business solutions. Connect with the Confie team